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What should I do if my mobile phone operator unexpectedly canceled my contract via my mobile-ID?

Что делать, если оператор связи неожиданно аннулировал договор по Mobiil-ID?

The editorial Postimees requested the client of Elisa, whom the company unexpectedly canceled the contract on Mobiil-ID. How should we act in this situation and why could the

certificates of Mobiil-ID be canceled? Photo articles Photo: Mihkel Maripuu

4 February 2025, 14:59

The editorial office of Postimees was contacted by Customer Elisa, who was unexpectedly canceled the contract on Mobiil-ID. How should we act in this situation and why can

the certificates of Mobiil-ID be canceled?

A representative of the Elisa suspicions that the document has been misused.

“Most likely, in this case we are dealing with a quite common situation, when a user has contracted to Mobiil-ID, but his number is registered to an other person, for example, an employer or partner, and that some party terminated the contract, and the user was unaware ofthedecisionorforgotaboutit,” she said.

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