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These are online shoppers’ biggest frustrations

These are online shoppers’ biggest frustrations

What frustrates online shoppers the most? How can you improve the online shopping experience? Which social media are taking off as a sales channel? What benefits convince shoppers to click the buy button? These are the main trends in e-commerce according to a recent survey.

Annoyance over delivery and return costs

DHL surveyed as many as 12,000 online shoppers in 24 countries, charting the major e-commerce trends. One theme stands out: around the world, shoppers are frustrated with high delivery costs. 41 % of shoppers say they are even not completing their purchase if delivery is too expensive, so you risk losing customers as an e-commerce company because of delivery costs – the delivery company says.

Five frustrations

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