The Public Services Regulatory Commission (SPRK) has fined Tet 10,025 euros for violating end-user rights, SPRK reports. Between 27 February 2024 and 24 May 2024, Tet sent 108,445 end users notices of planned contract changes that were expected to come into force in less than a month." Despite the fact that the Electronic Communications Act stipulates that a merchant electronic communications may make unilateral changes to the agreement on electronic communications services, at the same time the merchant is obliged to inform the end user about changes to the agreement and the right to terminate the agreement without penalty at least one month before the entry into force of these changes. This period is established to ensure compliance with the rights of the end user. to terminate the contract before the planned amendments came into force, including inflated prices for the service or changes in its volume, Tet informed end users about the planned changes to the contract on average 27-30 days before their entry into force, and at the same time received material benefits from them. the earliest possible entry into force of the agreement. In addition, since Tet undertook to resolve the claims of each end user on an individual basis, and not, for example, by choosing automatic solutions, the consequences of the violation as a whole were not eliminated even after SPRK’s appeal to the merchant. Accordingly, the SPRK Council decided to impose a fine of 10,025 euros on Tet,” explained Ivars Tauniņš, Director of the SPRK Electronic Communications and Postal Department. According to the Law on Public Service Regulators, SPRK ensures that when providing public services in regulated industries this law was observed, as well as special regulations of regulated industries. The protection of the rights of end users is also provided for by the Electronic Communications Law, which states that in the event of a unilateral change in the terms of the contract, the electronic communications merchant must inform the consumer at least one month before the changes come into force. , and also propose to terminate the contract without penalty. The merchant has the right to appeal the decision of the SPRK council within 10 working days from the date of its announcement. If the decision is not appealed, the paid fine will go to the state budget.
