
High customer appreciation and steady demand for super-fast delivery prove that this service meets the needs of modern consumers.
The Electronics Foxtrot and Delivery Uklon Uklon Delivery have summarized the results of their interactions in the 2024 year. Companies continue to set new standards in the delivery of online orders, increasing customer satisfaction and providing businesses new opportunities for growth.
From the first updates of service: in the current year the threshold of maximum cost of goods – from 45 000 to 50 000 grn and maximum distance of delivery – from 14 km to 20 km. Also increased weight of order – from 20 kg to 50 kg (with dimensions not exceeding 105*85*45 cm).
Speed: 8 minutes – the record fastest delivery
One of the main benefits of the service is the speed of delivery. For many shoppers it is important not only to find the goods needed, but to receive it as quickly as possible. A With wide coverage in 27 large cities and their suburbs in Ukraine, customers can receive their purchases as soon as in a hour. The greatest demand service is used among the residents of Kiev, Lviv, Odessa, Kharkov and Dnieper.
In Average from the moment of order on the site to receive the client is 47 minutes. In particular, the fastest delivery was a mini-fridge weighing 21 kg, which was delivered in just 8 minutes.
- average time to find the auto/motor courier – 2 min. 12 sec;
- average delivery time (from creation of order in Uklon to transfer to recipient) – 37 min;
- average distance of delivery – 5.4km;
- minimum distance delivery was 150 m (item: heater);
- maximum distance – 24.74 km (item: accessory for SONY SONY PS5 DualSense Black);
- average check – 6700 grn.
Flexibility and reliability in fulfillment of orders
In 2024 year the number of complex orders has increased. For example, a customer who ordered a system block, mouse, keyboard and mouse pad or another customer, who purchased a laptop, mouse and headphones, could receive these all in the frames of express delivery.
“The steady demand for express delivery confirms that modern consumers are increasingly focused on convenience and efficiency. They are willing to pay for the opportunity to receive goods quickly and without unnecessary delays, which provides additional privileges for businesses that seek to met these needs. The popularity of the service of superfast delivery supports high levels of loyalty among customers and encourages not to stop at achievement.” – noted chief of management of chains of supplies network Foxtrot Vadim Osinsky.
The most popular goods among customers
In the 2024 year
shoppers actively selected a variety of technology and household appliances with Uklon Delivery, and these are the categories of goods were leaders: IT accessories, mobile appliances, vacuum cleaners, multi ovens and microwaves, fans and heaters, small household appliances (irons, hair care, kitchen appliances). Also bought with addressable delivery “in 1 hour” televisions, laptops, charging stations and gaming sets.
High rated quality service: NPS – 97.9%
The vast majority of clients have been satisfied with the delivery process and are ready to recommend this service to others. This is evidenced by the Average NPS (Consumer Loyalty Index NPS (Consumer Loyalty Index) at 97.9%. With Seamless Service from Foxtrot and Uklon Delivery shoppers receive orders quickly and without delays.
“Now consumers are ready to pay more to receive their goods as quickly as possible. So fast delivery is not just an option for business, but a significant advantage. With Uklon Delivery our partners deliver orders in average “up to hour”, setting thereby setting a new standard level of service in Ukraine. A A cooperation with Foxtrot allowed also and demonstrate the possibilities Uklon Delivery in very different appearances: whether it’s fast delivery regardless of the size of an order or delivery of large quantities of goods to few points by one executor, -“says Business Business Development Manager in Uklon Delivery Nikita Yozhikov.
Innovative technology and and the “Secure receipt” feature.
The implemented automation of processes of order processing and tracking delivery allows to reduce the time to search auto and increase the accuracy of order fulfillment. The ability to track order in real time has significantly increased transparency and control over delivery.
A A “Secure receipt” function guarantees that the package will bedeliveredonlytotheaddressee.NowtheAPIofthecompany coversthefunctionalcapabilitiesofimmediatedeliverythe”lastmile”-deliverytotheclient’sdoor.
It should be notedthatthepartnershipbetweenFoxtrotandUklonDeliverybeganinAugust2023yearwithapilotprojectinKiev.Thiscooperationbecameanimportantstepforbothcompaniesindevelopingfastandconvenientdeliveryofgoodstocustomers,thathas enabledsignificantlyreducethewaitingtimeandincreasetheconvenienceofonlineshopping.