Sainsbury’s has signed a seven-year agreement with NCR Voyix, a digital commerce solutions firm, “to help transform its shopping experience and support its Next Level Sainsbury’s business strategy”.
The deal, which expands the supermarket’s more than 20-year strategic partnership with the firm, will see Sainsbury’s roll out its checkout technology, point of sale solutions and self-checkout systems to 22,500 checkouts.
The grocer said it “will be able to help speed up the customer journey” by receiving real-time data and analytics while harnessing the power of AI for sales analysis, estimating future store performance, colleague productivity and cash management.
The new platform will also allow colleagues to approve transactions remotely via tablet.
The “next-generation self-checkout systems, powered by AI”, will deliver personalised promotions which will be “uniquely tailored to each customer”.
Sainsbury’s chief retail and technology director Clodagh Moriarty said: “NCR Voyix has grown alongside Sainsbury’s for two decades, unlocking new capabilities and optimising product management, sales forecasting and store efficiencies. This is driving us to the Next Level and delivers for customers, colleagues and shareholders.”
“We aim to operate at the speed of consumers, if not faster – striking to outpace the market and keep our customers ahead of the curve with configurable, scalable and smart technology,” added NCR Voyix executive vice president and president of retail Eric Schoch
“With our modern software-first approach, Sainsbury’s can implement rapid changes at much lower costs, run services in the cloud while the store can operate self-checkout at the speed of a digital channel.”
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