
Customer experience is one of the basic elements of building a relationship with a brand.
Customer experience in e-commerce is a priority
Building a relationship with the brand is a process present at every stage of purchase. The customer pays attention primarily to the speed of order fulfillment, quality of service and safety when making purchases. In order for all these and other processes to run smoothly and smoothly, they must be processed by perfectly functioning software, but that's not all.
An effective way to fully optimize your operations is to integrate your online store with an ERP system, such as enova365. This is the key to success, eliminating the need to use many distributed systems and tools. The efficient, modern ERP enova365 system centralizes data and processes and allows for better management and control in online business.
Scalable e-commerce success thanks to integration with ERP
The enova365 ERP system has ready-made integrations with sales and forwarding platforms and enables the preparation of dedicated solutions. In enova365, you can choose modules that best suit your business and, if necessary, supplement them with additional functionalities. The result is a flexible, scalable system, completely adapted to the current needs of a specific business and growing with it. And these are not all its advantages.
Modular construction
The modular structure allows you to adapt the software to the current needs of your business. At the beginning, you do not have to invest in modules that will not be needed at a given moment, and more can be added as your business develops.
Cloud system
The enova365 ERP system is available in the cloud, i.e. the SaaS model (software as a service), as well as in other variants of cloud computing. Users receive a personalized system that can take advantage of all the advantages of cloud computing technology: mobility, the ability to use on multiple interfaces and a high level of data security.
Convenient subscription model
Settlements for the use of the enova365 ERP system are made in a subscription model, which lowers the entry threshold and means that smaller, developing e-commerce companies can also afford this solution. The enova365 ERP system is also offered in a purchase-to-own model.
We cannot forget that running an online business requires mastering many processes. This is done effectively and efficiently by appropriate software that is able to support employees' activities, freeing up their valuable time. How does e-commerce processes support enova365?
Process control with the help of the efficient enova365 system
The enova365 ERP system ensures optimization, automation, integration and full control over the processes taking place in the online store. What exactly does this mean?
- Orders from all sales channels in one place.
enova365 consolidates various data sources in one place and provides real-time insight into information about many online stores and sales platforms.
- Integration with sales platforms.
With enova365, you can use ready-made integrations with PrestaShop, Magento, WooCommerce, Shoper, BaseLinker and Allegro sales platforms. You can integrate with other solutions and proprietary stores using WebAPI.
- Cooperation with courier companies' systems.
enova365 includes integrations with shipping companies DHL, DPD, FedEx, InPost, Pocztex, UPS and GLS.
- Efficient warehouse program.
The warehouse program available in the ERP enova365 system provides effective support in order fulfillment and supply. It can be integrated with external applications. As a result, the system verifies stock levels, transfers the order and ships it to the customer. This means greater efficiency and convenience of e-commerce.
- Consistent product data.
Changing product data in enova365 is enough for them to be updated in all sales channels within a few minutes. Product names, descriptions, parameters, or translations into foreign languages – all this information can be automatically transferred to integrated systems supporting B2B and B2C sales.
- Convenient automation.
ERP eliminates the need to manually update inventory levels. You can download orders in bulk from e-shops, prepare shipments and change their status on the platforms. Orders are filtered by the store or at your discretion. Invoices for all orders can be issued and printed with one click.
- Efficient handling of complaints and returns.
Operating an online store requires an efficient complaints and returns system. In enova365, you can register a customer request and deal with it according to a specific path. During the entire process, all necessary data regarding the buyer and service are provided.
The ERP system provides support at every stage of e-store development
The ERP system brings benefits at almost every stage of running an online store. If sales exceed the minimum, i.e. more than a dozen transactions a day, it is worth considering implementing the enova365 ERP system now – an open and flexible platform that can be scaled, expanded and optimized as the needs of a growing online business change.
The lack of such a solution may involve increasing risk in many areas of the store's operation. Choosing the enova365 ERP system for e-commerce is a profit that is not worth postponing.