Poczta Polska has a plan to get out of the crisis. Modernization of the sales network and layoffs

Poczta Polska ma plan, jak wyjść z kryzysu. Modernizacja sieci sprzedaży i zwolnienia

The Transformation Plan adopted by the management board is necessary to rebuild the market position of one of the oldest companies in Poland, fulfilling the role and mission of the operator designated to provide the universal service.
The obligation of Poczta Polska is to ensure access to postal services for citizens of the entire country, regardless of their place of residence.

– The digital revolution and the resulting changes in customer needs have brought the company to the brink. Today we have begun a process of changes that will transform Poczta into a modern and profitable company – said Sebastian Mikosz, president of Poczta Polska.

Multi-stage transformation of Poczta Polska

The transformation of Poczta Polska will be carried out in several stages. The first of them, called Poczta 1.0, assumes the introduction of the most urgent changes. They will be implemented this year and will include, among others, the IT area, improving the quality of postal services, as well as optimizing employment. The cost of the voluntary departure program of Poczta Polska employees, which will cover about 9,300 employees, is estimated at PLN 600 million.

– The Polish Post Office needs to be debureaucratized. The announced Voluntary Redundancy Plan addressed to administrative employees is extremely generous and its aim is to provide proper financial security for those leaving. Employees who decide to take advantage of it will receive the equivalent of 12 salaries and will be able to start a new job the next day – added Sebastian Mikosz.

These changes are necessary because currently almost 65% of Poczta Polska's costs are wages. The aim of the changes is to make Poczta Polska an attractive employer.

To meet the needs of customers, changes in IT are necessary. The post office intends to allocate around PLN 500 million for investments in this area.

– Comprehensive digitalization is essential for the transformation of Poczta Polska. Its goal is to get rid of the long-standing technological debt related to both equipment and outdated digital systems. Some of them are over 20 years old. The Transformation Plan assumes, among others, the creation of the IT Shared Services Center and the introduction of modern solutions enabling the optimization and automation of processes as well as efficient and effective management of the organization – said Dariusz Śpiewak, Vice President of Poczta Polska.

According to the Transformation Plan, Poczta Polska branches will be adapted to the needs of customers depending on where they are located. A post office in a small commune will play a different role than in a large city. In places far from cities, the post office will become a Citizen Service Center. It will be possible to collect a traditional parcel (on paper or by e-mail), collect a pension, but also, for example, a passport or other documents, and buy books and notebooks for school. The largest branches in cities will, in addition to their postal function, play the role of a socio-cultural facility, but also a commercial gallery. Work is also underway on a new model of a post office adapted to contemporary realities, both in terms of layout, equipment and assortment.

– When starting the transformation, we must be aware not only of our weaknesses and debts, but also of our strengths, which the Post Office has no shortage of. That is why, at the beginning of next year, we will implement a transformation plan for changes in the areas of KEP and financial services – said Sebastian Mikosz.

Poczta Polska has over 7.6 thousand branches located throughout Poland, thanks to which it has a unique ability to distribute products. The brand is recognizable, and its employees – including postmen – enjoy social trust. The company has the know-how and logistics capabilities, thanks to which it can become an important player on the KEP market. The company also has a network of well-located properties in the centers of the most important cities in Poland.