All Ukrainian retail has a common problem in the full-scale invasion of the staffing shortage. Because of the lack of people, existing workers are overworked. And the Aurora network found a solution, which helped transition to an hourly format of work with accounting for the CPL and achieve increased efficiency in commodity load.
Igor Fedoryuk, head of the department of business process automation Consulting for Retail and Elena Sklyarenko, expert on HR and organizational development, partner svoe.agency in the time of his performance at RAU Summit 2024 reported, how the Tweekly service automates the scheduling of work schedules and thus helping to reduce fluidity of frames. A Viktor Gorbunov, project manager Aurora told the case of how they implemented Tweekly into the network of multimarkets and what results they achieved. RAU selected the core theses.
How companies compensate for the lack of workers
The three components of organizing the work of a company are people, processes and technology. If any item falls out of this three, we need to reinforce two others.
Tuckthat Ukrainian companies could take the following paths:
- Simplify processes, where it is possible, and separate into more smaller operations, which require different skills;
- What to technology, implement self-checkouts, Price checkers, electronic pricers and in whole work on robotization;
- There are also defined HR approaches, in particular expanding the circle of the search for candidates, strengthening processes adaptation and retention and flexibility of management of work time.
About managing work time of workers
Research shows that people who feel, that they can even partially influence their schedule, tend to have less emotional fatigue. And approximately 65% of workers with flexible schedules work reported that they are very satisfied with their life, While those working in traditional schedules were 59%.
In addition, 87% of workers and 70% of managers said that flexible working conditions positively affect their performance. This and the ability to see in real time the percentage of use of the work hours budget, which helps managers to respond quickly.
And companies that maintain flexible work environments have 25% lower staff turnover than those who do not.
About a tool for convenient planning and administration of scheduleswork
Tweekly allows companies to be really flexible in working with employees. Employees have the ability to create schedules within their needs and the needs of retail stores, change shifts between stores and allocate the budget within themselves, spent on the labor fund, between stores control change shifts and hire employees with different competencies and allocate shifts according to skills and access to work.
If talking about the software product, it can be divided into three main blocks:
1. Determination of the necessary presence of staff for the minimum number of workers needed at each moment of time to support the operational activities of a defined point. There are two options. If the defined company has a department, which can forecast and create the forecast of needs, then take them into the system. If no such department is available and needs help with forecasting, then determine the factors affecting the need, add constant requirements presence and develop a forecast model for the defined business.
2. Getting this, we move to the next block – mathematical creation of graphs, which with complex scripts using the technologies M.I.L.P. With output we have a prepared schedule, which is created automatically with assigned designated schedules with designated schedules .on his staff.
3. And the third part is the employee portal, where everyone can view their own same schedule, open the shifts of the store and other points and contribute absences, change changes or offer themselves to those shifts that are not to anyone yet.
And all this is available 24 hours and 7 days in a week without being tied to a working month. Yes and access employees can access on their own devices.
Case the network of multimarkets Aurora
The Aurora network numbers more than 1600 stores. Making a schedule to similar number of points is a fairly consuming process. The network was the primary objective to transition to an hourly format of work with accounting for the CPL, reduce the fund of pay labor and gain efficiency in commodity load per person.
We wanted to obtain additional benefits: reduction of the time to generateschedulesandapprovethem,eliminationofpeaksofloadinthescheduleandtheirapprovaltradepoints,automatesystemsoftabelingandautomatetheimplementationoftheKZOT(hourlypaymentrequiresadditionalmoments,whichmustbeaccounted forbythesystem).
Buildin the followingform:
Andin justaweekthesystemwas up and runningandcouldteachleaderstouseit.
Withthe help ofthetooltoplanschedulesreceivedadditionalbenefits: