John Lewis has stepped in to support former employees and customers tied to its in-store The Floor Room concessions, following its collapse earlier this month.
The flooring retailer, which traded from 34 of John Lewis’ department stores, went into administration at the start of the month, resulting in 200 job losses.
The Carpetright sister brand opened concessions last year and staff from the high street retailer were transferred across to the Nestware-owned business.
Following the collapse, John Lewis said it will be proactively offering roles where it can to its former partners at The Floor Room and will also provide practical support such as CV writing, Retail Week reported.
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A spokesperson for the Partnership-owned business said: ”We’re committed to helping former partners who transferred to The Floor Room when they opened their concessions with us. We’re already in touch with them to discuss what their needs for support may be to secure new employment or other help we can provide, such as access to our wellbeing services.”
John Lewis said it would act as a “safety net” for customers left out of pocket by The Floor Room’s collapse, adding that customers should first contact the administrators at PwC, which will advise on options such as refunds through credit card companies or finance providers.
However, “for customers who don’t have these options available, we’ll act as a safety net to make sure they get their money back”.
John Lewis said it “will be here to support [customers] every step of the way”.
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