Today, on August 29, a new Order and Pick-up Point was opened in Tartu, Estonia. This Point has doubled in size and now offers even more inspiration, over 300 products for immediate purchase, accessible services and advice, and the opportunity to see and evaluate even more IKEA products in person. “At IKEA, we always provide the best possible experience for our customers. As the needs and demands of our customers in southern Estonia grow, the expanded Planning and Order Point in Tartu provides more options, inspiration, services, providing customers with a more efficient way to receive online orders and reducing delivery times. We aim to make orders from the online store available for pick-up within 48 hours,” says Inga Filipova, Head of Retail at IKEA in the Baltics. She adds that IKEA Tartu will offer customers a more convenient way to plan and order home furnishing solutions. You can choose how much help you need from the planning experts, from self-planning to specialist support or a full planning service by booking a consultation in advance. The full range of IKEA home furnishing products will be available via e-commerce for selection and ordering online or in person at customer meeting points. A special area will be designated for receiving and returning orders. The entire IKEA range is available in the online store, for ordering online or on site at the Planning and Order Point. A special area will be designated for receiving and returning products. The total area of the Planning and Order Point is approximately 2,000 m2. Almost half is allocated to the commercial area and the exhibition hall, where customers can draw inspiration from inspiring environments for different areas of the home. “IKEA Inspirational Rooms are created based on knowledge of how people live at home. To show current solutions, we at IKEA visit local homes and conduct annual research on life at home. “The solutions in the exhibition hall reflect the acquired knowledge, showing how to solve the problems that people face and how to make everyday life at home better,” says I. Filipova. The IKEA planning and ordering point is located at Ränirahnu tee 21, in the area of the Lõunakeskus shopping park. According to Marju Jeedas, the CEO of Lõunakeskus, they are glad that IKEA has been well received in the Lõunakeskus shopping park, which has encouraged IKEA to expand in this shopping centre. “In the new sustainable and ‘green’ building of the Lõunakeskus shopping park, IKEA will occupy an even larger area than before, offering many people in southern Estonia more convenient shopping and ordering opportunities. The new building has an energy efficiency class of A and implements many of today’s best practices, including a 350 kW solar power plant on the roof. “There are 140 parking spaces and 30 charging points for electric cars built next to the building,” said Jeedas. The main goal of the Planning Point is to support customers in planning and ordering custom-made furniture; now, around 300 products can be purchased on site. Among them: organizers and home accessories from 0.30 euros, tableware and glassware from 0.69 euros and toys from 1.50 euros. Those who have visited the IKEA store in Tallinn are probably familiar with As-is or allahinnatud tooted (discounted goods sales area). From today, this sales area will also be available at the new Planning and Ordering Point in Tartu. Inga Filipova explains: “At IKEA, we strive to ensure that products and materials last as long as possible. We extend the lifespan of our products by developing durable solutions that are easy to maintain, repair, adapt and use for a longer time. The discount department allows us to work and our customers to live even more sustainably and with care for the environment.” All services available in the country will also be provided in Tartu, such as home delivery, assembly, measurements, financing, furniture installation, interior design for individual and business clients, etc.
