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H&M increases online return fees for UK customers

H&M increases online return fees for UK customers

H&M is increasing its fees for customers choosing to return their online orders by post.

The fashion retailer currently charges £1.99 per parcel for non-members to return unwanted purchases but this will rise to £2.95 from 3 February and will also apply to those signed up to its membership programme.

A spokesperson from H&M told The Sun: “From 3rd February a return fee of £2.95 will be deducted from refunds for all customers. We have adjusted our returns fee to reflect the local market fee level.

“The fee is not applied to faulty items and returns made to H&M stores remain free. We always strive to reduce the return rate as much as possible.”

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The retailer first introduced a fee for online returns in the UK and Ireland for non-members in September 2023.

“We can see that this has decreased the returns rate, and we are now extending it to all customers in the UK,” H&M said, adding it will introduce charges to more markets in the coming months.

Last year, Which? revealed that over half of the biggest online fashion retailers do not offer free postal returns.

The consumer choice firm looked at the returns policies of the 20 biggest online fashion retailers, including Asos, Boohoo and Amazon and found that 12 charge for postal returns.

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