There are currently problems with authentication using the electronic identification and signature tool Smart-ID, said Swedbank representative Janis Krops. He emphasized that the operation of Swedbank Internet Banking is not disrupted, but it is currently impossible to log in using Smart-ID. At the same time, other authentication tools, such as biometrics in the mobile application, work without problems. The situation is similar with SEB bank clients: there are problems with Smart-ID, but authentication using other tools is possible. Sanita Meiere, head of the Latvian branch and business relations of SK ID Solutions, the developer of Smart-ID, confirmed to Delfi Bizness that the use of Smart-ID has been disrupted since 9.31 am on Thursday. The circumstances are currently under investigation, but it is suspected that the problems are related to a cyber attack. The instrument was restored to service around 11 a.m., but outages are still ongoing. “We are actively working to get the instrument back up and running as soon as possible,” Meiere said.
