In 2024 year the average daily number of purchases on Eva.ua increased from 10 000 – 12 000 to about 20 000. A A in the peak moments of Black Friday and Pre-New Year period the internet store in the day received up to 55 000 orders. How they are collected to deliver maximally quickly, they showed at the Lviv warehouse of the retailer’s online store.
The warehouse in Lviv is one of three three that handle online orders. Another two located in Brovary and Dnipro. All are next to warehouses, supplying goods stores network. But the fulfillment of internet orders requires a different approach. If for a store on the net net is sufficient to assemble the goods and stack them on a pallet, then the internet store
works with end consumers – each order needs to be packaged and shipped to an individual customer. Therefore from 2018 year for e-commerce in the company – separate warehouses.
The Lviv warehouse was opened in 2021 year, prepared and launched in just 10 months. It was very helpful in the first year of the full-scale invasion, when the warehouse in Brovary was not able to function fully. At the current time in Lviv the new warehouse is being built on 9000 sq. m along with the existing store. The Company plans to develop the direction of electronic commerce, including
through increasing the assortment. It is about 140 140 000 SKU, but before the end of the year could increase to 180 000 SKU. This is not only shampoos, creams or pomades, but, for example, children’s toys or beauty gadgets
like the Dyson hair dryer.
The information about orders is received by the data collection terminals and begins to begin formulating it. All items in the
warehouse are divided by categories, can be stored at different levels. The selection area is divided into few parts, and each specialist is responsible for his/her own. The required products are collected into boxes and shipped to the products
location for orders. They come in “waves”, somewhere about 70 orders in awave.
From the area of the layout of the goods area almost all of the warehouse. For example, a three-level conveyor, through which the formed parcels are dropped into the control zone (it can prefer priority and those orders, those that need
to beprocessed faster, they go first priority). Or or a robot that groups orders and allows the order to be assembled from few boxes.
There used to be two people on each shift.
In the control area, employees check the order and pack it into boxes. Barcodes are applied automatically to the boxes, after which the parcels are sorted on a special line and formed into pallets by type of delivery.
Receive order can in one of the drop-off points located in Eva stores or in the branches Nova posta or Ukrposhta. Eva Eva also has its courier service in Nova posta or Ukrposhta .Kyiv, Lviv and Dnepr. But delivery pointsremainthemostpopularway.Todaythere are1098in339cities.
The averagetimetofulfillaninternetorderisabout1.8days,andthisisnotthe limit.TheCompanyplanstodeliverthemajorityofparcelsasthenextday,andincitieswherethereare warehouses-deliverdirectlyonthedayoforder.
