FlowDog is a platform and application for managing and optimizing business processes. Using web and mobile solutions, it automates repetitive tasks in companies. The tool analyzes, makes decisions and transfers information to the right people involved in the tasks. While monitoring the entire process, it draws conclusions and creates summaries and reports, enabling good decisions.
At the request of ALDI, FlowDog prepared modules concerning service, complaints and delegations. The aim was primarily to systematize work, which directly translated into increased efficiency and reduced errors.
– Each of us can imagine how important efficient infrastructure is for the functioning of a store, e.g. refrigerators, pallet trucks or cash registers. Due to the great flexibility of FlowDog, the modules have been adapted to the industry and the specifics of the client's business – says Aneta Gańko, Director of the Implementation Department at FlowDog. – The service module allows for quick reporting of possible equipment failures. Each type of equipment has different, specific categories, e.g. in the case of a cold store, it will be temperature. Reports have been divided into critical and non-critical to provide an appropriate acceptance channel. All activities are reported. FlowDog also monitors the set time for the service to respond and take up the report. Thanks to this, the staff of ALDI stores can quickly reduce any failures.
The changes will also be noticed by customers using the complaints process and employees reporting business trips.
– ALDI was established as a family business to become one of the largest supermarket chains in the world – says Iga Boszko, Head of the Store Equipment and Systems Department. – In Poland, we have over 300 stores and employ several thousand employees. In such a large organization, digitalization and process improvement are essential. A great advantage of the tool is its flexibility and the possibility of supplementing it with additional modules, adapted to our needs. After implementing the tool, we have positive feedback from both employees and customers, which confirms that we made the right decision. Modern tools are essential for a company that is conducting such dynamic expansion as we are, planning to grow by approx. 60 stores within a year.
