
In 2024 year “Post Russia” substantially increased convenience and quality of service through by developing digital solutions for corporate customers, visitors and employees, and also by increasing the efficiency of internal processes.
Source: “Post Russia”
“Our goal is stable and quality service to every citizen in any point of our great Romeland. In Russia “Post” – is more, than just a operator of communication, it is a center of vital services, connecting people and country. In the past year we have made significant progress, accelerating service and introducing more useful services for our customers, simplifying the work of employees. In this year’s course of transformation of Post will continue,” said Mikhail Volkov, General Director of Russia Post.
B last year Post increased the speed of delivering messages thanks to QR identification which was introduced in April. At the end of the year it The company also increased cooperation with marketplaces: in 22 000 branches customers can collect goods purchased on Yandex Market, in 32 000 – orders made on Ozon. In October 2024 year “Post Russia” and Wildberries opened for customers platforms for the first 250 pointsBy the end of the year, the number had increased to more than 6,000, and the partners will continue to expand their cooperation. In addition, last year Post Russia increased services for the e-comm market in logistics centers: the company processes over 4.4 million orders from marketplaces and online stores monthly. On the basis of the logistics center Vnukovo in New Moscow Post Russia provides marketplaces and online stores with fulfillment services, 3PL and sorts orders. In October Post Russia launched microfulfilment for sellers of marketplaces on the base of its branches. Postal stores items in branches and delivers to shoppers in 30 minutes or delivers to its logistics centers for further transfer to the sorting centers of marketplaces. In the past year, exporters have access to shipping by mail to another 24 countries: New Zealand, 21 countries Africa, to Cayman and Bermuda islands. In August 2024 year “Post Russia” launched the service of delivering parcels with cash on delivery to Armenia, Kazakhstan, Moldova and Belarus.