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Asda and Amazon launch ‘hassle-free’ parcel collect and return service

Asda and Amazon launch ‘hassle-free’ parcel collect and return service

Asda and Amazon have launched a new parcel pick-up and label-free, box-free return service at over 700 of the supermarket’s stores.

Eligible Amazon orders will now be able to be collected at most of the supermarket’s stores across the UK, with more locations set to be added across the coming months.

The tie-up is designed to make shopping at the grocery giant more convenient for customers, who will be able to do their weekly shopping alongside collecting and returning their parcels in one trip.

The scheme also slashes the need for additional shipping boxes, with shoppers able to turn the item in the original manufacturer’s packaging.

The grocer’s vice president of logistics Chris Hall said: “This collaboration with Amazon just in time for Christmas marks another landmark moment, not just for our larger stores, but our ever-expanding Asda Express convenience estate.

“By bringing essential services like Amazon parcel pickup and return drop-offs closer to where our customers live and work, we’re able to provide greater convenience to more of the communities we serve across the UK.”

Amazon UK country manager John Boumphrey added: “We work hard to offer customers low prices on a wide selection of products, with fast, convenient delivery options and easy returns.”

“This collaboration with Asda makes it even easier for customers to pick up ordered items when they’re shopping, or make hassle-free returns at more than 700 locations around the country.”

The partnership comes as the supermarket chain’s hold on the grocery sector continues to dip further.

Its market share dropped one percentage point from 13.5% to 12.5% as sales fell 5.5% in the 12 weeks to 3 November.

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